We do hope EmilyRB8 will reconsider us for future visits. We are a family resort and hope many moms reading this response will feel free to reach out to us with any concerns. Unfortunately we have local neighborhoods in proximity that may use our property as a walk through and at times may be walking their dog but to my knowledge have not seen many this summer. We are not a pet friendly resort, and only allow ADA service animals on property. We are a non-smoking property with designated smoking areas,and agree at times other guests do not comply and we can only address it when we see it. I am pleased the staff she encountered was pleasant as expected and can only apologize for the lack of communication from the front office to a manager regarding her door problem. We do offer different levels of rooms and pricing and do have an older building that is the least expensive. Our property has been in existence for sometime so structurally we can not change much unless we completely gut the room and they can be compared as smaller rooms than hotels recently built but I have not heard them described as cheap. Ocean City offers many hotels and amenities that vary at each one. I am terribly sorry this reviewer had a negative experience at our resort. I hope this review helps another mom like me make an informed choice. In addition, although this is a “no smoking” and “no pets” “resort” I smelled marijuana multiple times every day and saw other guests walking dogs around. I was put off by the callousness and lack of concern by the staff. I strongly do not believe I had left the door open. Book Francis Scott Key Family Resort, Ocean City on Tripadvisor: See 1,291 traveller reviews, 533 candid photos, and great deals for Francis Scott Key Family Resort, ranked 10 of 117 hotels in Ocean City and rated 4.5 of 5 at Tripadvisor. I never heard back and when I checked out and brought it up, I was told it was probably because I left the door open. I called the front desk and was told they would look into it. I checked the room and didn’t find that anything was missing. I had no idea why as the do not disturb sign was up. My “neighbor” told me she saw housekeeping enter my room. I was horrified to return to my room to find the door ajar. I would request towels as needed and leave the do not disturb sign up. I didn’t require any housekeeping services as it was a 4 night stay. The staff I encountered was mostly pleasant. The room was outdated, dingy and had a fly problem. I did not utilize the shuttle service as I prefer to use my own car. The outdoor pool is definitely too small for a resort of this size, and the indoor pool was gross. The rooms were very cheap compared to many other area hotels, but I wrongly assumed that was due to the location. The “resort” in the name FSK resort is grossly overstated. I saw this resort on TripAdvisor and I thought it would be nice to book a family friendly resort for my toddler rather than stay closer to the boardwalk. This review is specifically for people like myself who are drawn to the the “family resort” aspect of FSK but have never stayed here and don’t personally know anyone who has stayed here.
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